Your privacy is of the utmost importance to us.
For your ease and convenience, Shipley Energy’s web site is designed
to allow you to request and/or pay for a variety of services online. If
you have not purchased a product or service from Shipley in the past and
would like to do so now, you will be asked to provide us with the
information needed by Shipley Energy to establish your service.
Any information you provide to us when signing up for Shipley Energy
products or services online will be used only by Shipley Energy. The
information you provide to us is protected against unauthorized access.
Only select Shipley Energy employees are able to view this information.
Shipley Energy does not sell, exchange or otherwise provide any of
our customers’ personal information to outside marketers. Shipley Energy
reserves the right to provide the necessary information about your
account to a third party in instances of overdue debt collection and/or
We have narrowed the requested information in our secure "check
out" area to only that which is necessary to process your account. If
you are uneasy providing any of the requested information via our online
secure "check out" area, we encourage you to contact a Shipley customer
service representative 24 hours a day, 7 days a week by phone at 1-800-839-1849
to provide the information and/or discuss your concerns.
Shipley Energy, like virtually all e-commerce sites, uses "cookies"
to improve your ordering experience. A cookie is simply a small piece of
data that is sent from a browser and stored on your computer’s hard
customer activity and assist you when ordering products and/or services.
All online transactions requiring you to provide us with personal or
banking information are done in a secure "check out"
area. The information you provide to Shipley Energy on a secure page is
encrypted and sent directly to us for processing. When you are on a
secure page, you will see either a key or a padlock at the bottom of
your screen indicating that the page is, in fact, secure.
In numerous areas of our web site, we provide easy links to a clearly
marked e-mail page or e-mail form so that you can ask us questions or
request additional information about our products and services. Please
be aware that these e-mail pages and e-mail forms are not secure. Since
these e-mail pages and e-mail forms are not secure, Shipley Energy will
only ask you very basic information such as your name, phone number and
e-mail address so that we can respond to your inquiry.
If you have a specific question about Shipley Energy’s privacy
us or call us anytime at 1-800-839-1849.