Privacy Policy

Your privacy is of the utmost importance to us.

For your ease and convenience, Shipley Energy’s web site is designed to allow you to request and/or pay for a variety of services online. If you have not purchased a product or service from Shipley in the past and would like to do so now, you will be asked to provide us with the information needed by Shipley Energy to establish your service.

Any information you provide to us when signing up for Shipley Energy products or services online will be used only by Shipley Energy. The information you provide to us is protected against unauthorized access. Only select Shipley Energy employees are able to view this information.

Shipley Energy does not sell, exchange or otherwise provide any of our customers’ personal information to outside marketers. Shipley Energy reserves the right to provide the necessary information about your account to a third party in instances of overdue debt collection and/or legal action.

We have narrowed the requested information in our secure "check out" area to only that which is necessary to process your account. If you are uneasy providing any of the requested information via our online secure "check out" area, we encourage you to contact a Shipley customer service representative 24 hours a day, 7 days a week by phone at 1-800-839-1849 to provide the information and/or discuss your concerns.

Shipley Energy, like virtually all e-commerce sites, uses "cookies" to improve your ordering experience. A cookie is simply a small piece of data that is sent from a browser and stored on your computer’s hard drive. Shipley Energy uses cookies to remind us who you are, track customer activity and assist you when ordering products and/or services.

Security

All online transactions requiring you to provide us with personal or banking information are done in a secure "check out" area. The information you provide to Shipley Energy on a secure page is encrypted and sent directly to us for processing. When you are on a secure page, you will see either a key or a padlock at the bottom of your screen indicating that the page is, in fact, secure.

In numerous areas of our web site, we provide easy links to a clearly marked e-mail page or e-mail form so that you can ask us questions or request additional information about our products and services. Please be aware that these e-mail pages and e-mail forms are not secure. Since these e-mail pages and e-mail forms are not secure, Shipley Energy will only ask you very basic information such as your name, phone number and e-mail address so that we can respond to your inquiry.

Questions About Our Privacy Policy

If you have a specific question about Shipley Energy’s privacy policy, e-mail us or call us anytime at 1-800-839-1849.